About Dwelink:

Join Dwelink's team, and be part of reinventing home maintenance, starting in Charlotte, NC! As a membership-based service, we streamline the homeowner experience. With personalized support from our HomeMate advocates and advanced technology, we've developed an unmatched home maintenance solution, making caring for your home easier than ever. If you're passionate about helping others, join our friendly and innovative team!

 

Job Description:

As a Junior HomeMate, you will be at the heart of our mission to deliver exceptional home maintenance services. In this role, you will work alongside experienced HomeMates to perform various home maintenance and handy jobs, ensuring that our members' homes are well taken care of. You will have the opportunity to learn and grow in a values-based organization that is committed to redefining home maintenance and delivering peace of mind to homeowners everywhere.

 

Responsibilities:

• Perform home maintenance tasks such as minor electrical, plumbing, basic carpentry, painting, lawn cleanup, and filter replacement under the guidance of a HomeMate

• Assist in assessing homes and maintaining Dwelink's Digital HomeCatalogue

• Learn and implement processes and procedures related to being a HomeMate

• Upload photos and descriptions through back office systems

• Support project management and scheduling of jobs in the field

• Assist in developing a vendor management program by actively recruiting and managing vendors

• Provide marketing assistance including creating presentations and direct mail materials

• Participate in community events to support Dwelink

• Adhere to all processes and procedures as outlined in the Dwelink HomeMate Handbook

 

Administrative Duties:

• Complete administrative tasks related to home assessments, including time tracking and job assignment in field management software.

• Prepare and manage quotes for maintenance activities, converting quotes to jobs and scheduling follow-up visits as needed.

• Ensure clear documentation of all work performed and communicate effectively with members regarding job status and completion.

• Invoice for completed jobs promptly, adhering to weekly invoicing schedules.

• Participate in weekly team meetings to review work activity, hours, jobs, issues, invoices, and upcoming schedules.

 

Skills and Requirements:

• Proven experience as a skilled handy person or in a similar role within the home maintenance industry.

• Strong knowledge of home systems and structures, with the ability to diagnose and prioritize maintenance needs.

• Excellent organizational and planning skills, with a focus on efficiency and profitability.

• Outstanding communication and interpersonal skills, with a commitment to providing high-quality member experiences and open, authentic and proactive communication with members, partners, and Dwelink team members.

• Proficiency in using digital tools and platforms for inventory management, scheduling, and communication.

• Ability to work independently and as part of a team, with a proactive and problem-solving approach, always ready to assist and share knowledge.

• Commitment to continuous learning and improvement in home maintenance practices.

• Embody Dwelink Values: Reflect kindness, authenticity, reliability, and excellence.

 

Dwelink Core Values:

• Courteous – We are kind and help others.

• Authentic – We demonstrate truth and honesty.

• Reliable – We honor our word and our actions.

• Excellence – We excel through collaboration and continuous learning.      

 

Cultural Fit:

• You are someone who shows up consistently, not just physically, but with your whole self, ready to engage and contribute positively to our community.

• Your authenticity shines through in your work, allowing you to form genuine connections with members and colleagues alike.

• You thrive on collaboration and are always looking for ways to help others, whether by sharing knowledge, offering support, or simply being there when needed.

• You understand the importance of continuous personal and professional development, actively seeking opportunities to learn and grow.

• You navigate challenges with grace, always ready to apologize, forgive, and move forward with a positive and constructive attitude.

 

Join Us:

If you are passionate about home maintenance and enjoy making a tangible difference in people's lives, Dwelink offers a rewarding opportunity to become a key player in our innovative service model. As a HomeMate, you will enjoy the satisfaction of keeping homes in top condition while building lasting relationships with our members. Join us in redefining home maintenance and delivering peace of mind to homeowners everywhere.